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Local Eclectic · 5 months ago

Cafe General Manager

Chicago, IL

Full-time

Onsite

Senior Level

Local Eclectic is a café and wine bar that reimagines the charm of the Parisian café with a globally inspired approach. They are seeking a Café General Manager to lead daily operations, enhance guest experiences, and manage both front and back of house teams in partnership with the Chef de Cuisine.

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Responsibilities

Hire, train, and manage the café’s full front-of-house team (baristas, servers, bartenders)

Partner with the Chef de Cuisine to ensure alignment and strong communication between FOH and BOH

Build a culture rooted in collaboration, creativity, inclusion, and accountability

Develop training programs, set service expectations, and foster team growth and retention

Lead the day-to-day guest experience—ensuring every visit feels warm, polished, and memorable

Maintain ambiance and service quality throughout the day (music, cleanliness, mood)

Handle guest feedback and resolve service issues with care and professionalism

Work the floor as needed to ensure smooth, high-touch service during peak times

Own daily café operations, including scheduling, staffing, and inventory management

Monitor key performance metrics (sales, labor, customer satisfaction) and make data-driven decisions

Collaborate with store and HQ leadership on sales goals, events, and community engagement

Support café programming, events, and seasonal initiatives that reflect the brand’s vision

Source and manage vendors for FOH-related items—dining and drinkware, uniforms, specialty tools

Partner with Chef de Cuisine on sourcing needs that impact the guest-facing experience

Maintain high standards for FOH presentation and materials

Work closely with our culinary consultant, Chef de Cuisine, and HQ team to bring our café vision to life

Support kitchen and café layout/design execution to ensure optimal flow and service efficiency

Assist in the launch and refinement of systems that align with Local Eclectic’s brand and values

Qualification

Front-of-House OperationsGuest Experience ManagementTeam LeadershipCommunication SkillsProblem-Solving SkillsOrganizational SkillsHospitality PassionNew OpeningsCulinary Operations Familiarity