Promenade Group · 5 months ago
Customer Success Associate
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $22/hrPromenade is a rapidly scaling company empowering local businesses with innovative software solutions. They are seeking a Customer Success Associate to build strong relationships with floral partners, enhance customer satisfaction, and improve support processes.
Point of SaleSoftware
Responsibilities
Handling a high volume of user support requests via email, phone, and social media
The first point of contact for both Promenade customers and partners
Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
Identifying trends and inefficiencies to enhance the support process and improve the user experience
A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Qualification
Required
Handling a high volume of user support requests via email, phone, and social media
The first point of contact for both Promenade customers and partners
Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
Identifying trends and inefficiencies to enhance the support process and improve the user experience
A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
A natural people person and relationship builder
Passionate about serving small businesses and being a part of a growing startup
Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
An excellent communicator, both in writing and over the phone
Friendly, optimistic, and have a caring demeanor
Adept at working well under pressure and with tight deadlines
Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
Benefits
Equity/Stock options in a profitable and rapidly growing company
Great Medical/Dental/Vision coverage
Transportation coverage in the form of parking, rideshare, or metro credit
Fully stocked snack bar & weekly catered lunches
The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
Company
Promenade Group
Promenade was founded as a business expansion of a fleet of industry-specific software platforms.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason M Sherman
CTO
Recent News
My Nintendo News
2023-06-08
2022-07-25
Company data provided by crunchbase