Nanonets · 5 months ago
Account Manager (Customer Success)
Palo Alto, CA, US
Full-time
Hybrid
Mid Level
$80K/yr - $140K/yr
3+ years expNanonets is a company automating document information extraction using AI, headquartered in San Francisco. They are seeking a Customer Success Manager to manage customer expectations, articulate requirements to the technical team, and ensure customer satisfaction through effective relationship management and proactive problem-solving.
Artificial Intelligence (AI)ComputerDeveloper APIsMachine LearningSaaSSoftware
Responsibilities
Engage with customers right after the contract is closed and technical integration is completed
Understand customer requirements, and clearly articulate it to the technical team
Clearly call out any deviations from the requirements (to the customer and internal teams)
Write PRDs for internal teams to work on
Create and implement customer success plans with detailed timelines, KPIs, challenges, and SLAs
Travel approximately 15% of the time to develop and nurture customer relationships and gain a deep understanding of their business goals and needs
Anticipate at-risk renewals or potential churn, and collaborate with relevant internal teams to develop corrective action plans
Serve as the single point of contact (SPOC) for all daily and weekly customer communications
Maintain and prioritize the backlog and enhancement requests across multiple customers
Relay customer feedback to internal teams and coordinate with them to drive necessary improvements
Foster customer advocacy by facilitating testimonials, case studies, and reference programs
Qualification
Required
3+ years of experience in a relevant field
At least 2 years of stakeholder management experience (Sales / Consulting / Account Management)
Strong verbal and written communication skills
Excellent conflict management and resolution abilities
Highly skilled at building deep relationships with CXOs and leadership teams
Ability to clearly and confidently communicate technical concepts to both customers and internal stakeholders
Operate with a high level of ownership and intensity
Strong problem-solving skills
Comfortable with frequent context switching
Ability to manage multiple projects simultaneously with expansive ownership
Ability to ruthlessly prioritize
Preferred
Proven track record of leading projects
Exceptional verbal and written communication skills, including the ability to engage both technical and non-technical audiences
Ability to communicate effectively with individual contributors, management, and executive leadership
Strong communication skills with a distinctive ability to empower and influence others, even without formal authority or a direct reporting relationship
Company
Nanonets
AI-Powered Document Processing and Workflow Automation
51-200 employees
H1B Sponsorship
Nanonets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$40.5MKey Investors
AccelElevation Capital
2024-03-12Series B· $29M
2022-02-16Series A· $10M
2017-04-01Seed· $1.38M
Leadership Team
Sarthak Jain
CEO
Prathamesh Juvatkar
Founder
Recent News
Business Standard India
2025-07-23
Company data provided by crunchbase