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EliseAI · 5 months ago

Customer Experience Enablement Manager | Housing

New York City

Full-time

Onsite

Mid Level

$150K/yr - $190K/yr

3+ years exp

EliseAI develops innovative AI technology for the housing and healthcare industries. They are seeking a Customer Experience Enablement Manager to design and improve training programs for Customer Success Managers, ensuring they are equipped to enhance customer adoption and retention.

Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate

Comp. & Benefits

Responsibilities

Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization

Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products

Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights

Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices

Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight

Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use

Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions

Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness

Attract top-tier talent to join our driven team

Qualification

CSM enablement experienceBuilding enablement programsCustomer Success workflowsInstructional designStakeholder managementNavigating ambiguityPrioritization skillsCoaching skillsFacilitation skills