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RSC2, Inc. · 5 months ago

IT Technical Support Specialist

Aberdeen, MD

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

RSC2, Inc. is a Small Business Administration Certified HUBZone Professional Services company that specializes in providing expert support services and technologies. They are seeking an IT Technical Support Specialist to provide subject matter expertise in IT support, lead projects, and implement IT policy to enhance the efficiency of IT systems throughout the Command.

Defense & Space

No H1B

Security Clearance Required

Responsibilities

Provides subject matter expertise in IT support to an entire organization or major components of an organization

Develops business cases and performs knowledge management and information assurance

Provides expert analysis and evaluation of information technology matters, and recommendation, initiation and development of IT projects

Leads projects entailing the full scope of information systems management for the Command

Performs information technology tasks throughout the Command by reviewing, analyzing, and validating electronic business operation tools, implementing IT resources (hardware/software), website design, database development, and other business systems integration initiatives

Interfaces with higher headquarters, other Command sites, and business centers throughout the command to facilitate procurement information systems technology implementation within the Command

Assesses and implements IT policy to govern IT activities; provides IT policy guidance to management, staff, and customers; defining current and future business environments; conducting audits of IT programs and policies; developing business cases; and recommending enhancements to efficiency of IT systems through modification and application of emergent technologies

Duties require the rigorous application of information technology policies, principles, and practices in the delivering IT technical services throughout the Command

Serves as a Lead Information Management Officer and Telephone Control Officer to represent the organization’s interest to service provider

Leads projects in knowledge management and business process design tasks

Qualification

IT support expertiseInformation systems managementKnowledge managementDatabase developmentIT policy guidanceActive TS clearance’s degreeProject leadership