Veracity Software Inc · 5 months ago
Field Service Engineer
Greensboro, NC
Full-time
Onsite
Mid LevelVeracity Software Inc is seeking a Field Service Engineer to provide outstanding technical support for Xeikon products in the corrugated market. The role involves diagnosing and resolving hardware and software issues, ensuring peak performance through meticulous on-site maintenance and repair, while also managing customer relationships and administrative tasks.
Information TechnologySaaSSoftwareTechnical SupportWeb Development
Responsibilities
Machine Installation until full acceptance of the production line with support of HQ
Support ramp-up production and train operators
Keep Technical Support and the team updated on current customer interventions
Maintain effective part management, including handling Part Returns
Proactively communicate with customers regarding service issues and promptly address their concerns
Collaborate closely with customers to understand their technical needs and challenges
Ensure punctuality and leave the site in a better condition than upon arrival
Provide detailed activity logs on troubleshooting resolutions
Ensure timecards are accurate and entered daily
Follow training and self-development growth goals towards an Expert Print Consultant and trainer for Basic Operator and Maintenance
Continued self-based training
Complete all necessary Litmos classes before due dates
Participate in training programs in various locations, including HQ in Belgium to enhance technical skills
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals
Ensure all expenses are submitted the following Monday of travel
All other duties as assigned by management
Qualification
Required
High School diploma or GED required; associate or bachelor's degree preferred and/or equivalent experience
Prior experience in break/fix, electrical/mechanical repair preferred
Mainly supporting 1 site in Greensboro, but ability to travel both domestically and internationally, by car and plane
Valid Driver's License required
Excellent judgment, discretion, and problem-solving skills
Customer service-oriented with the ability to remain calm and professional in stressful situations
Detail-oriented with the ability to work effectively under pressure while meeting deadlines
Proficient in Internet software, E-mail, Microsoft Excel, and Word
Knowledge of the Industrial inkjet technology and pre-press is a plus
Ability to lift and/or move various weights, including up to 50 pounds
Willingness and availability to work occasionally various hours, including weekends
Ability to work independently without direct supervision
Need to be both physically fit for long distances and working with large machinery, and agile for navigating tight spaces
Preferred
Knowledge of industrial inkjet technology and prepress
Candidates with demonstrated equipment experience from companies including Client, EFI, Barberan, Fujifilm, AGFA, Konica, Minolta, Canon
Company
Veracity Software Inc
The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms.
51-200 employees
H1B Sponsorship
Veracity Software Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (13)
2023 (7)
2022 (16)
2021 (23)
2020 (29)
Funding
Current Stage
Growth StageLeadership Team
Chitra Jain
Co-Founder & CEO
Manohar Suryavanshi
Founder & President
Recent News
Help Net Security
2025-04-29
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