Upgrade, Inc. · 2 hours ago
Project Manager, Operations
Phoenix
Full-time
Onsite
Entry, Mid Level
$90K/yr - $90K/yr
2+ years expUpgrade is a fintech company focused on providing affordable financial products to improve customers' financial well-being. The Project Manager will support Call Center Operations, managing projects and collaborating with various teams to ensure timely execution and communication of project updates.
BankingCreditFinancial ServicesFinTechMobile
Responsibilities
Work closely with the teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders
Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
Utilize your excellent organizational and time management skills to ensure projects remain on schedule
Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
Update the company's knowledge base system as well as policies and procedures
Qualification
Required
2+ years of project management experience required
Jira experience required
Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
A flexible, positive, and solutions-oriented mindset
Learn and maintain an expert level of internal operational strategy and processes
Excellent interpersonal, written communication, process mapping, and presentation skills
Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
Proficiency in agile project management and issue-tracking software (Jira knowledge required)
Preferred
Google Suite proficiency preferred
Experience in a startup, fintech, or fin-serv call center environment
Benefits
100% paid coverage of medical, dental, and vision insurance
Flexible PTO
Competitive 401(k) and RRSP program
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiative
Company
Upgrade, Inc.
Upgrade helps customers move in the right direction with affordable and responsible financial products.
1001-5000 employees
H1B Sponsorship
Upgrade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (35)
2023 (31)
2022 (26)
2021 (22)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$752MKey Investors
Neuberger BermanKoch Disruptive TechnologiesMouro Capital
2025-10-16Series G· $165M
2021-11-16Series F· $280M
2021-08-11Series E· $105M
Leadership Team
Renaud Laplanche
Co-founder & CEO
Adelina Grozdanova
Co-Founder, Head of Investor Group
Recent News
Daily Star Egypt
2025-12-04
2025-12-03
2025-10-31
Company data provided by crunchbase