Entrata · 2 days ago
Homebody CSR
Logan, UT
Full-time
Hybrid
Entry Level
$15.05/hr - $23.65/hr
1+ years expEntrata is a global leader serving property owners, managers, and residents with a comprehensive software suite. The Technical Support Engineer (TSE) provides technical assistance to customers, ensuring efficient problem resolution and excellent customer service.
LeasingMobile PaymentsOnline PortalsPaaSProperty ManagementPropTechReal EstateSaaSSoftware
Responsibilities
Provide technical support and troubleshooting via telephone, ticket, and/or chat
Develop subject matter expertise in our core technologies, and at least one other technology specialty
Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders
Ability to actively listen, ask relevant questions, and challenge customers appropriately
Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolution
Educate customers on Entrata’s software and products
Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue
Champion customer issues from feedback through the delivery of a solution
Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations
Participate in team and department meetings
Assist with special projects and other duties as assigned
Qualification
Required
1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers
Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations
Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with
A proven passion for providing an exceptional customer experience
Strong attention to detail
Preferred
Associate's degree or equivalent work experience
Proven ability to utilize, create and update knowledge base resources in the course of your work
Industry experience in property management or property management-related software
Bilingual preferred
Benefits
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees.
Company
Entrata
Entrata is a property management software company that provides a comprehensive platform for the multifamily housing industry.
1001-5000 employees
H1B Sponsorship
Entrata has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (3)
2022 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$707MKey Investors
Blackstone Group
2025-05-15Private Equity· $200M
2021-07-07Private Equity· $507M
Leadership Team
Adam Edmunds
CEO
Jason Taylor
Chief Technology Officer
Recent News
Tech Funding News
2025-10-21
FinTech Global
2025-10-15
FF News | Fintech Finance
2025-10-15
Company data provided by crunchbase