Vetcove · 5 months ago
Veterinary PIMS Specialist
United States
Full-time
Remote
Mid Level
$60K/yr - $80K/yrVetcove is a growing company focused on transforming how veterinarians purchase supplies for animal care. They are seeking a Veterinary PIMS Implementation Specialist to act as the expert on their Practice Information Management Systems, guiding clinics through implementation and ensuring success during transitions from legacy systems.
Health CareHealth DiagnosticsMarketplacePharmaceuticalSupply Chain ManagementVeterinary
No H1B
Responsibilities
Act as the company-wide expert on Vetcove’s PIMS platform—handling complex clinical and technical questions that fall outside standard implementation and support
Provide specialized guidance on migrating legacy PIMS workflows to our platform, leveraging your experience with systems like AVImark, Cornerstone, Impromed, Pulse and more
Partner closely with the Implementation team to resolve escalated issues and diagnose nuanced onboarding or platform configuration challenges
Collaborate closely with Product, Strategy, and Engineering teams to identify platform gaps or process improvements based on hands-on clinic feedback
Train and mentor Implementation Managers on both our platform and broader PIMS best practices
Author and maintain detailed documentation, including internal playbooks and clinic-facing onboarding guides
Participate in high-touch client engagements to support complex or high-priority launches
Ensure technical concepts are translated into accessible resources and scalable implementation strategies
Keep implementation and support workflows aligned with evolving platform capabilities and clinic needs
Qualification
Required
Hands-on experience working in a veterinary clinic (e.g., veterinary technician, practice manager, or administrative lead)
Deep experience with multiple veterinary PIMS platforms, and an ability to translate legacy workflows into modern software environments
Strong background in software implementation or support, ideally in a healthcare or clinical setting
Proven track record of handling escalations and solving cross-functional implementation challenges
Exceptional written communication and documentation skills—able to produce guides, SOPs, and internal workflows that are clear and actionable
Experience training and mentoring others on complex systems or clinical software tools
Ability to balance hands-on technical work with strategic thinking and internal enablement
Highly organized, self-directed, and able to manage multiple high-stakes projects at once
Comfortable operating in a fast-paced, remote-first environment
Benefits
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events
Company
Vetcove
Vetcove is the largest B2B veterinary marketplace, enabling veterinary hospitals to compare and buy supplies from all of their vendors.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.02M2016-08-22Pre Seed· $3.02M
Leadership Team
Alexander Kates
Cofounder & CEO
Mitchell Kates
Cofounder
Recent News
SV Angel
2025-12-02
Company data provided by crunchbase