BetterHelp · 1 week ago
Senior ML/AI Platform Engineer
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$170K/yr - $200K/yr
3+ years expBetterHelp is the world’s largest online therapy service, dedicated to making mental health care more accessible. As a Senior ML/AI Platform Engineer, you will design and productionize scalable AI/machine learning models, and collaborate with ML engineers and data scientists to optimize complex ML pipelines.
Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness
Responsibilities
Design, prototype and productionize scalable AI/machine learning models
Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform
Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks
Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines
Work with product managers and business partners to gather requirements for machine learning models
Build model deployment platform that can simplify implementing new models
Build end-to-end reusable pipelines from data acquisition to model output delivery
Mentor and guide junior data scientists to deploy their models into production
Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp
Qualification
Required
3+ years of experience in machine learning platform systems
Experience with autoscaling, and autoscaling such as load balancing
Solid understanding of distributed computing and proven experience with them
Superb written and oral communication skills
Experience integrating ai/machine learning models in production
Strong background in shell or bash scripting
Experience building CICD pipelines
Experience with infrastructure as service tools such as terrafrom, cloud formation
Experience working with AWS Lambda, ECS, ECR, Sagemaker or other cloud based platforms
Prior experience in production deployments on AWS Lambda, Fargate, EMR, or Airflow
Experience with development environment and deployments using Docker
Strong knowledge of computer science fundamentals, including object oriented programming, data structures, and algorithms
Experience in writing data pipeline and machine learning libraries and utilities
Willingness to learn new technologies
Willingness to mentor junior ml engineers and data scientists
Comfortable in a high-growth, fast-paced and agile environment
Preferred
Experience with building and training machine learning models
Experience hosting open source AI models and LLMs
Experience working and productioning feature stores
Experience with Data stores such as S3, Snowflake, and DynamoDB
Benefits
Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers
Company
BetterHelp
BetterHelp is an online counseling platform that connects its members to licensed therapists.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-01-01Acquired
Leadership Team
Jan Belke
Country Manager | DACH
Recent News
Home Health Care News
2025-11-18
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