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Pottery Barn · 4 hours ago

Design Manager, Full-Time, Streets at Southpoint Durham - Pottery Barn

Durham, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Pottery Barn is a premier specialty retailer of high-quality products for the kitchen and home. The Design Manager will support the management team in achieving goals by providing world-class service, leading the store team to create exceptional customer experiences, and ensuring appropriate staff coverage in the store.

Consumer GoodsHome DecorHome RenovationManufacturingProduct Design

No H1B

Responsibilities

Leads the store team to create an exceptional experience for customers and exceed sales goals

Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience

Reinforce customer service principles by coaching staff on their successes and challenges

Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals

Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Qualification

Customer service experienceLeadership skillsCritical thinkingTime managementCommunication skillsOrganizational skills

Required

Excellent communication, organization and leadership skills

Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner

Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

2-3 years of previous retail sales experience or management experience in a customer service related field

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business

Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday)

Associates must be available for annual inventory and entire holiday season (November and December)

Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday)