ITCON Services ยท 5 months ago
Project Manager - Contact Center
Washington, DC
Full-time
Hybrid
Mid LevelITCON Services is looking for a bright, motivated Project Manager - Contact Center to join our team. The Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget.
Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware
Responsibilities
Developing project plans, schedules, resource requirements, and budgets; tracking and reporting on project status, milestones, and deliverables
Identifying opportunities to improve operational workflows, technology, and service delivery within the contact center
Building relationships and collaborating with internal and external stakeholders, including contact center leaders, business units, and potentially executive leadership
Identifying risks and issues, escalating them as needed, and assisting in re-prioritization and re-design of project plans; reporting on project progress and performance
Overseeing contact center technology, managing software enhancements, and planning for service activation or optimization projects
Motivating and guiding customer service professionals, providing training, and assisting with performance management
Managing project budgets, tracking expenses, and ensuring billing terms are met
Implementing procedures to ensure project execution adheres to established methodologies and delivers value
Qualification
Required
Experience in project management within a contact center environment
Strong understanding of contact center operations and technology
Proven ability to develop project plans, schedules, resource requirements, and budgets
Experience in stakeholder management and collaboration
Ability to identify risks and issues and manage them effectively
Experience in overseeing technology and system enhancements
Strong leadership skills with the ability to motivate and guide teams
Experience in financial management and budget tracking
Knowledge of quality assurance procedures in project execution
Company
ITCON Services
ITCON Services is a consulting firm that helps with innovative technology and management solutions.
Founded in 2008
51-200 employees
H1B Sponsorship
ITCON Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase