HERITAGE · 5 months ago
National Account Executive
San Antonio, TX
Full-time
Onsite
Mid, Senior Level
5+ years expHERITAGE is a company focused on event services, and they are seeking a National Account Executive to drive new business and manage client relationships. The role involves business development, sales strategy, contract negotiation, and coordinating successful events while ensuring compliance with Heritage's standard operating procedures.
AssociationEventsTrade Shows
Responsibilities
Solicit trade show organizers, convention planners, and corporate event coordinators to generate new business
Meet or exceed annual sales goals while maintaining profitability targets
Build and maintain strong relationships with assigned customers and prospects, ensuring repeat business and a growing sales pipeline
Perform targeted outbound sales efforts, including cold calling, in-person prospecting, and lead generation
Develop and manage a balanced sales pipeline, consisting of short-, mid-, and long-term opportunities
Prepare and present customized proposals, pricing quotes, and RFP responses tailored to client needs
Negotiate and secure new and existing business contracts, ensuring mutually beneficial agreements
Ensure SOP Compliance by identifying and addressing any variances from the Standard Operating Procedures (SOPs) and suggesting improvements where applicable
Oversee Project Planning & Execution, completing all SPM Checklist tasks on time, client expectations are exceeded, and risk mitigation strategies are in place
Serve as a Brand Ambassador, representing Heritage at all client interactions, networking events, and industry functions
Collaborate with Heritage's Production Teams to ensure seamless execution of pre-show, on-site, and post-show operations
Coordinate labor calls, site visits, and logistical planning to mitigate risks and streamline event setup
Maintain accurate records of sales activities, reporting benchmarks, and client communications in Salesforce or CRM
Attend local and national industry events to build professional networks and increase brand visibility
Oversee all event documentation, including work orders, load lists, production outlines, and billing
Conduct daily safety meetings with production crews and maintain open communication with logistics and warehouse teams
Ensure client expectations are met and exceeded, addressing issues proactively and implementing contingency plans
Mentor and support junior sales and operations team members, fostering a collaborative and positive team environment
Continually refine sales strategies, operational processes, and customer engagement techniques to enhance efficiency and service quality
Provide on-site event support as needed, ensuring smooth execution and resolving last-minute challenges
Qualification
Required
5+ years of experience in sales, business development, or event management—ideally within the trade show, exposition, or event services industry
Proven track record in achieving revenue targets and closing sales contracts
Strong client relationship management and consultative selling skills
Ability to travel for prospecting, client meetings, and on-site event support
Proficiency in: Microsoft Excel (financial tracking, sales reporting), Microsoft Word (proposal and contract documentation), Microsoft Outlook (email and scheduling), Salesforce or equivalent CRM system
Excellent problem-solving skills, particularly in high-pressure, on-site event settings
Exceptional verbal and written communication skills, with strong negotiation abilities
Self-motivated, detail-oriented, and able to manage multiple accounts simultaneously
Preferred
Direct experience working with a General Services Contractor (GSC) or in exhibitor services, venue operations, or event logistics
Familiarity with industry regulations, union jurisdictions, show floor operations, and facility/vendor coordination
Experience conducting client-facing capability presentations and proposal walk-throughs
Understanding of event budgeting, floor plan layouts, freight/labor coordination, and production timelines
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Company
HERITAGE
Heritage supports large and small associations and companies with exposition contractor catering convention and event services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Devine
Chief Strategy and Finance Officer
Recent News
The Orlando Sentinel
2025-06-16
Company data provided by crunchbase