Elevator Services Group · 5 months ago
Customer Care Respresentative
Costa Mesa, CA
Full-time
Onsite
Entry Level
$18/hr - $21/hr
1+ years expElevator Services Group is seeking a passionate and enthusiastic Customer Care Representative to serve as a point of contact for prospects and customers. The role involves providing customer care, answering calls, and assisting clients, particularly the elderly or disabled, in understanding products and services.
Responsibilities
Answering phone calls and greeting clients
Briefly explain products and services
Set sales and installation appointments on the calendar
Prepare information for the sales and installation calls based on client needs
Follow up as needed for customer care
Qualification
Required
Passionate and enthusiastic person to be a point of contact with prospects and customers
Ability to interact with clients professionally and compassionately
Enjoy helping people with physical disabilities
General office work for a 9-person office
Warehouse/inventory administration
Answering phone calls and greeting clients
Briefly explain products and services
Set sales and installation appointments on the calendar
Prepare information for the sales and installation calls based on client needs
Follow up as needed for customer care
Pleasant on the phone and in person
Communication method(s) used: Email, In person, Phone and text
Work environment: Office
Job Type: Full-time
Expected hours: 30 – 40 per week
Experience level: 1 year
Shift: 8 hour shift
Work setting: In-person, Office
Preferred
Customer service: 1 year
Reception and customer care
General office and filing
Warehouse administration a plus
Benefits
401(k)
401(k) matching
Flexible schedule
Health insurance
On-the-job training
Paid time off
Company
Elevator Services Group
Here at Elevator Services Group (ESG), you will work directly with elevator industry professionals to grow your elevator services company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase