Nexis Builds · 5 months ago
Remote Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelNexis Builds is a top civil engineering company dedicated to delivering world-class solutions in construction and infrastructure development. They are seeking a Customer Service Representative to be the voice of the company, ensuring clients and partners receive exceptional service and support while handling inquiries and resolving issues efficiently.
Civil Engineering
Responsibilities
Be the Voice of Nexis Builds You'll be the first impression clients have of our company, so your communication skills must be top-notch
Handle Inquiries Efficiently Answer calls, emails, and live chat messages from clients, vendors, and internal teams, ensuring quick and accurate responses
Resolve Issues Proactively Troubleshoot concerns, coordinate solutions, and follow up to ensure complete customer satisfaction
Build and Maintain Relationships Foster strong connections with clients and partners to ensure loyalty and repeat business
Process Orders and Service Requests Handle order placements, project status inquiries, and service requests with efficiency and accuracy
Stay Organized and Detail-Oriented Keep detailed records of customer interactions, transactions, and feedback in our CRM system
Collaborate with Teams Work closely with project managers, engineers, and other departments to relay client needs and ensure seamless service delivery
Identify Opportunities for Improvement Gather customer insights and recommend ways to enhance our processes and services
Educate Customers Provide clients with essential information about Nexis Builds' services, policies, and project updates
Maintain a Positive and Professional Demeanor Represent Nexis Builds with enthusiasm and professionalism in all interactions
Qualification
Required
Exceptional Communication Skills
Customer-Focused Mindset
Problem-Solving Ability
Organizational Skills
Tech-Savvy
Attention to Detail
Team Player
Experience in Customer Service
Preferred
Construction/Engineering Industry Experience (a plus)
Benefits
Health insurance
Retirement plans
Paid time off
Company
Nexis Builds
Nexis Builds | Engineering the Future, Building with Excellence At Nexis Builds, we’re more than just a civil engineering firm we’re innovators, problem-solvers, and builders of the future.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase