Padmore Global Connections ยท 5 months ago
Client Contact Solution Project Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expPadmore Global Connections is seeking a Client Contact Solution Project Manager to oversee the transition of the current IVR system and client contact solution. This role involves managing project activities, creating project plans, coordinating resources, and ensuring successful implementation and stakeholder communication.
Information Technology & Services
Responsibilities
Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile
Manages overall coordination of project from planning through implementation
Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules
Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies
Proactively manage changes to project scope and requirements
Collaborate with DECAL IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables
Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts
Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule
Oversee stakeholder communication of progress, blockers, next steps
Assist with test plan and issue management process development
Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies
Provide timely updates to stakeholders on project status through reports/presentations
Develop and lead the project team to the delivery of successful project outcomes
Coordinates staff and other resources as needed
Facilitates discussion and consensus among various project stakeholders
Manages vendor relationship and deliverables
Qualification
Required
Bachelor's degree in a related field from an accredited college or university
Five years of recent relevant project management experience
Relevant certification such as Project Management Institutes Project Management Professional (PMP) certification or other
Strong understanding of software development methodologies (Agile, Waterfall, etc.)
Experience with project management tools (Jira, Asana, etc.)
Experience measuring staff effort related to user stories and tasks surrounding testing, development, and any other part of a typical technical strategy or implementation project
Experience working with data systems and acting as a liaison between business users and technical staff
Experience project managing client contact solution projects
Knowledge and experience with Salesforce
Knowledge and experience of integration methodologies and best practices
Understanding and use of document management and version control
Experience gathering and presenting information to various levels of stakeholders
Experience managing projects with multiple project teams
Intermediate skills in SharePoint and relational databases
Advanced skills in Excel and other Microsoft Office applications
Excellent communication skills, both oral and written
Ability to communicate complex information in a clear and concise manner
Expert organizational skills
Ability to organize and evaluate data to drive decision making
Ability to collaborate and work effectively as a team member
Demonstrated ability to form and maintain collaboration among partners
Ability to develop trusting relationships and resolve conflict
Excellent leadership and team management abilities
Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups
Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to rapidly changing environment
Demonstrated knowledge and skills in assessing and mitigating risks through risk planning and practice management
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
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