Padmore Global Connections ยท 5 months ago
Helpdesk System Analyst
Atlanta, Georgia, United States
Full-time
Onsite
Mid Level
$32/hr - $32/hr
3+ years expPadmore Global Connections is seeking an experienced Help Desk System Analyst to ensure employees can work seamlessly across various technical platforms. The role involves providing direct support to end-users, troubleshooting hardware and software issues, and assisting with network connectivity and VPN access while delivering exceptional customer service.
Information Technology & Services
Responsibilities
Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP
Assist users with password resets, PST file management, and Exchange Admin tasks
Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams)
Use ticket tracking systems to document, prioritize, and track user issues effectively
Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution
Support security and authentication tools such as OKTA and Crowdstrike
Maintain knowledge of AWS and SharePoint systems to assist users as needed
Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions
Collaborate with IT teams to ensure smooth operation of company-wide systems
Qualification
Required
Experience in troubleshooting Windows 11
Experience with Active Directory
Experience with Microsoft O365
Ability to troubleshoot hardware and software problems
Ability to assist with network connectivity and VPN access
Exceptional problem-solving skills
Effective communication skills
Ability to thrive in a dynamic environment
Experience with ticket tracking systems
Ability to document, prioritize, and track user issues effectively
Ability to provide hands-on and remote support for hardware, software, and IP phone systems
Ability to troubleshoot advanced issues using tools like PowerShell
Ability to support security and authentication tools such as OKTA and Crowdstrike
Knowledge of AWS and SharePoint systems
Ability to deliver exceptional customer service to end-users via phone, email, and face-to-face interactions
Ability to collaborate with IT teams to ensure smooth operation of company-wide systems
Local to Atlanta and able to come to the office every day
Preferred
3+ years of experience in a technical support or help desk role
Strong understanding of Windows 11, Active Directory, and Microsoft O365
Experience troubleshooting network connectivity, VPNs, and IP phone systems
Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS)
Proficiency with ticket tracking systems and remote support tools
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
Excellent communication and interpersonal skills to interact with users of varying technical expertise
Strong organizational skills and attention to detail in documenting issues and resolutions
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
Company data provided by crunchbase