Mothership ยท 5 months ago
Client Service Coordinator-REMOTE
United States
Full-time
Remote
Entry Level
$27/hr - $27/hr
2+ years expMothership is a global pharmaceutical company seeking a dedicated Client Services Coordinator. This role is instrumental in supporting daily business activities and coordinating efforts across multiple departments to ensure seamless client experiences.
AdvertisingBrand MarketingGraphic DesignLogisticsProfessional ServicesWeb Design
Responsibilities
Act as the primary coordinator for assigned customer accounts, ensuring accurate and timely responses to client inquiries
Prepare and manage customer quotes for Business Development Executives. Create and submit orders using SAP (ERP) and internal MBS systems. Coordinate the sales process through Salesforce Service Cloud
Collaborate with Operations teams to confirm product availability and order fulfillment
Manage master data tickets, purchase orders, and order acknowledgments for assigned accounts
Track purchase orders and communicate with customers regarding open balances. Generate donor and inventory reports to support specific client requests
Handle customer and distributor calls, triaging requests to ensure quick resolution. Build strong relationships through effective communication and problem-solving
Participate in team calls and cross-functional meetings to support business operations and customer satisfaction initiatives
Maintain and refine departmental procedures for efficiency
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years experience supporting Sales team activities
Proficiency in Salesforce or other CRM platforms is required
Excellent communication and relationship-building skills
Strong organizational and time management capabilities to manage multiple tasks effectively
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Ability to learn new software quickly and adapt to evolving technologies
Ability to handle confidential and sensitive information with discretion
Strong analytical and quantitative skills for data interpretation
Problem-solving skills with the ability to prioritize routine and non-routine tasks
Must have a quiet, dedicated workspace and the ability to set up standard office equipment for remote work when applicable
Preferred
Bachelors degree in Biological Sciences preferred
Company
Mothership
Mothership provides branding, marketing, advertising, graphic design, shipping, professional services, and web design.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase