The Wilkinson Firm ยท 5 months ago
Director Of Operations
Greenville, North Carolina, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expThe Wilkinson Firm is seeking a dynamic, systems-oriented Director of Operations with deep experience in Medicaid/Medicare-funded mental and behavioral healthcare. This executive leader will drive organizational efficiency, compliance, and scalable infrastructure across four North Carolina locations, while overseeing core functions and fostering a high-performance culture.
Human Resources
Responsibilities
Develop and implement scalable operational systems that align with long-term organizational goals
Identify and eliminate inefficiencies, designing workflows that enhance service delivery and compliance
Partner with executive and clinical leaders to drive sustainable growth initiatives
Ensure all departments remain in full compliance with federal, state, and Medicaid/Medicare regulations
Prepare and lead regulatory audits, internal reviews, and licensure renewals across all sites
Maintain a culture of proactive risk management and documentation accuracy
Oversee all core functions including Payroll, Clinical Operations, Facilities, Case Management, and Administrative Services
Facilitate seamless operational integration between departments, with a focus on accountability and performance metrics
Implement SOPs, time studies, and productivity benchmarks using platforms such as Lattice or equivalent HR systems
Ensure timely and accurate completion of clinical documentation in collaboration with Clinical Directors
Monitor productivity metrics, clinical performance, and service quality across all sites
Support implementation of quality assurance and improvement strategies
Recruit, coach, and develop operational teams, fostering a high-performance, mission-driven culture
Promote accountability and collaboration between HR, leadership, and field teams
Lead onboarding and offboarding initiatives to support workforce continuity
Oversee budgeting, cost control, and strategic resource planning
Monitor financial KPIs to ensure operations remain efficient and cost-effective
Identify and implement opportunities to improve ROI through operational adjustments
Lead planning, coordination, and execution of new site launches across North Carolina
Manage day-to-day facilities operations, including inventory management, vendor relations, and logistics
Maintain checklists and operational plans to ensure facility readiness and service continuity
Serve as the face of the organization at public-facing events, conferences, and community engagements
Ensure DSIS maintains a strong reputation among stakeholders and partner organizations
Qualification
Required
Bachelors degree in Business Administration, Healthcare Operations, or related field
5+ years of senior operations leadership in a behavioral health or healthcare setting
Deep working knowledge of Medicaid, Medicare, and managed care models
Demonstrated ability to lead multi-site operations, develop systems, and build cross-functional cohesion
Experience with regulatory audits, HR systems (e.g., Lattice), and productivity tracking
Strong interpersonal and analytical skills with a process- and outcomes-driven approach
Ability to travel to four NC locations on a monthly basis
Preferred
Masters degree (MBA, MHA, or similar)
Prior experience with behavioral health accreditation, compliance infrastructure, and HRIS systems
Experience in launching new programs, facilities, or service lines within mental health or human services
Knowledge of quality assurance frameworks and continuous improvement methodologies
Company
The Wilkinson Firm
๐ Empowering Mental and Behavioral Health Organizations with Tailored HR Solutions ๐ At ๐๐ก๐ ๐๐ข๐ฅ๐ค๐ข๐ง๐ฌ๐จ๐ง ๐
๐ข๐ซ๐ฆ, we specialize in providing comprehensive human resource services specifically designed for the mental and behavioral health sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase