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The Remas Company, LLC · 5 months ago

Customer Service Representative (field)

Fort Lauderdale, Florida, United States

Full-time

Onsite

New Grad, Entry Level

The Remas Staffing Company, LLC is seeking a full-time Customer Service Representative for their client. The role involves assisting customers with various issues, maintaining databases, and ensuring efficient office operations.

Staffing & Recruiting

Responsibilities

Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work

Checks payment history in order to answer questions from customers regarding payment/use history

Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided

Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs

Posts funds received in order to credit the proper customer account

Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public

Research County and non-County government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue

Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals

Prepares a variety of correspondence, notifications forms, and related documents in order to communicate information to staff and/or the public

Processes returned checks/credit card transactions in order to collect funds owed for utility services. or license/permit/lien satisfaction fees, and/or update account status

Research misapplied payments in order to post funds received to correct account

Performs related work as required

Qualification

Database managementCustomer interactionProblem resolutionResearch skillsCommunication skills

Required

Must have reliable transportation

Assists customers in resolving a variety of problems/issues in an assigned agency

Works under close to general supervision according to set procedures but determines how or when to complete tasks