Padmore Global Connections ยท 5 months ago
Help Desk Analyst 1 (765352)
Atlanta, Georgia, United States
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrPadmore Global Connections is seeking a Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware, software, and connectivity issues while ensuring a high level of customer service in a call center environment.
Information Technology & Services
Responsibilities
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualification
Required
High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
MUST be Bilingual, Spanish
MUST have Call Center exp
Preferred
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
Company data provided by crunchbase