Mothership · 5 months ago
Customer Service Representative (Benefits/401K)
Phoenix, Arizona, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrMothership is a Global Financial Services company seeking a detail-oriented Customer Service Representative with a focus on HR Benefits. This role serves as the first point of contact for participants with inquiries about Human Resource Solutions (HRS) products, ensuring a seamless and positive service experience.
AdvertisingBrand MarketingGraphic DesignLogisticsProfessional ServicesWeb Design
Responsibilities
Serve as the initial point of contact for inbound participant requests and questions regarding HRS products
Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively
Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation
Log and document participant interactions to minimize repeat inquiries and optimize service delivery
Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation
Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs
Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately
Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames
Qualification
Required
Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically
Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS
Ability to multitask and prioritize calls based on urgency and complexity
Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly
A proactive approach to follow-up and ensuring participant satisfaction
Benefits
Benefits
Company
Mothership
Mothership provides branding, marketing, advertising, graphic design, shipping, professional services, and web design.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase