Padmore Global Connections ยท 5 months ago
IT Trainer/Content Developer
Atlanta, Georgia, United States
Full-time
Hybrid
Mid LevelPadmore Global Connections is seeking an IT Trainer/Content Developer to deliver IT training to GDOT staff on various applications. The role involves developing training content, conducting classes both in-person and online, and ensuring effective learning experiences for adult learners.
Information Technology & Services
Responsibilities
Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks
Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders
Ensures training environments and data are ready prior to training classes
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs
Provides an engaging, interactive, and positive learning experience to learners
Maintains professionalism and order within the classroom to complete course objectives
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting
Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures
Reviews and updates training materials and documentation
Produces effective training content suitable to course audience. Publishes course materials as needed
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment
Qualification
Required
Ability to travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month
Ability to conduct classes remotely online through Microsoft Teams
Experience delivering IT training to adult learners on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications
Ability to publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday)
Experience administering learner enrollments/testing/completions, assigning grades/scoring or awarding of certifications
Ability to send and review training surveys to obtain feedback to improve training delivery and GDOT IT products
Experience collaborating/developing relationships with GDOT business units to increase class enrollments and address technical needs
Experience facilitating vendor or contractor delivered training
Ability to develop/update/maintain IT training content
Experience compiling information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training
Ability to engage technical staff to develop training content
Experience completing recordkeeping for tracking time/activities, timecards, performance indicators, and ensuring submitted data is accurate
Ability to work as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor
Ability to deliver training statewide on ~40 applications covering a variety of transportation topics
Ability to employ a variety of instructional techniques; effectively obtain learner engagement; deliver competency-based learning; actively seek feedback to improve
Ability to produce high quality training content quickly with minimal rework
Ability to routinely and effectively communicate with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc
Ability to support their team and IT to accomplish common goals, objectives, projects, and tasks
Ability to provide helpful, courteous, responsive, and knowledgeable service
Ability to consistently deliver required business results; demonstrate successful attainment of performance indicators for courses, classes, and enrollments
Ability to plan schedules, work assignments, and travel arrangements sufficiently in advance
Ability to travel to conduct scheduled on-site training
Ability to learn and maintain knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation
Ability to maintain, coordinate, and communicate training schedules/course offerings with end users and stakeholders
Ability to ensure training environments and data are ready prior to training classes
Ability to conduct virtual classroom training, on-site classroom, and webinars/user group sessions
Ability to establish effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders
Ability to reserve conference rooms/equipment, confirm enrollments before travel, make appropriate travel arrangements, and travel safely
Ability to provide an engaging, interactive, and positive learning experience to learners
Ability to maintain professionalism and order within the classroom to complete course objectives
Ability to complete enrollments, course attendance/completions, and assign appropriate scoring/grades within the LMS
Ability to ensure correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting
Ability to ensure travel expenses, taxes, and forms are correct on billing statements, etc
Ability to review and update training materials and documentation
Ability to produce effective training content suitable to course audience
Ability to participate in IT projects
Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment
Ability to maintain a valid driver license, be capable of driving/operating a car, and be able to use personal car for travel
Ability to stand, stoop, kneel, lift, etc. to setup training rooms, transport course materials
Preferred
Experience developing training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline
Benefits
GDOT will reimburse authorized travel expense lodging and meals.
GDOT will reimburse authorized travel use of a personal vehicle.
The Department has 13 holidays.
A GDOT cell phone and laptop will be provided.
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
Company data provided by crunchbase