Onto Innovation · 11 hours ago
Technical Support Engineer 3
Milpitas, CA
Full-time
Onsite
Senior Level
5+ years expOnto Innovation is a leader in process control, focusing on advanced semiconductor technologies. The Technical Support Engineer 3 will provide expert hardware support and communicate effectively with customers while driving improvements in support structures and contributing to new product development.
3D TechnologyManufacturingSemiconductor
No H1B
U.S. Citizen Only
Responsibilities
Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
Develop and effectively communicate with internal and external customers on plans of action and results
Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
Provide on the job training to Field Service Engineers
Provide Field Service input to New Product Development through design reviews and testing
Provide support of documentation development and qualification criteria during New Product Introduction
Provide occasional support of field service activities in a field service engineer capacity
Must be able to remain in a stationary position for lengthy periods of time
Constantly positions self to access serviceable areas in a cleanroom environment
Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Qualification
Required
Proficient in Microsoft Office products
Familiar with PC's and have a strong troubleshooting background
Ability to travel both domestically and internationally and have a current Visa or entry permission
50% travel required
Minimum 5 years of experience in Field Support Service
BS in an electronics discipline or equivalent military experience in a technical field
Outstanding verbal and written communication skills necessary
Benefits
Health/dental/vision/life/disability
PTO
401K plan with employer match
Employee Stock Purchase Program (ESPP)
Health & wellness initiatives
Company
Onto Innovation
Onto Innovation stands alone in process control with our unique perspective across the semiconductor value chain.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-11-12IPO
Leadership Team
Chris Seams
Chairman Of The Board
Recent News
2026-01-23
2026-01-16
2026-01-06
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