Padmore Global Connections · 5 months ago
Orlando-ESS-Receptionist
Padmore Global Connections is seeking a Receptionist for their DCF-Orlando-ESS Central Region. The role involves greeting customers, assisting them with applications, and ensuring lobby equipment is available and operational throughout the day.
Information Technology & Services
Responsibilities
Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby
Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information
Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution
Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets
Qualification
Required
Ability to speak and understand English
High School diploma
Ability to stand for periods of time
Physical movement and consistently walking within the workspace for the various job duties
Preferred
Bi-lingual Spanish or Creole, both spoken and written
Ability to type 20 words per minute
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.