NEOGOV · 5 months ago
IT Data Analyst
Punta Gorda, FL
Full-time
Onsite
Mid Level
$50K/yr - $79K/yr
3+ years expNEOGOV is a company that supports organizational operations through data analysis and software assistance. The IT Data Analyst role involves collecting, maintaining, and interpreting data to assist departments in planning, reporting, and decision-making activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Work with Department representatives to support data management, analysis and reporting
Serves as point of contact for users with software issues, including, but not limited to, software updates, MS Office products, CentralSquare Enterprise Resource Project (ERP), Firehouse/ESO, OSSI, Upland Filebound, and other user applications
Troubleshoots issues with users in all applications and acts as one of the liaisons between vendor application support and the City’s end users
Documents solutions in the IT helpdesk software application
Prepares instructional documentation for end users and IT staff
Assist with training end users on various applications
Assist with the loading and configuring of personal computer productivity software
Keep current on software updates and inform management and department members as changes may affect personal computer operations
Assist in Installation and testing of software including office applications, public safety applications, and any other applications used by the City
Support IT Business Analyst in all aspects of data analysis services
Qualification
Required
Knowledge of the installation, maintenance, and troubleshooting of computer hardware, software and related equipment
Knowledge of various software packages including Microsoft Office products and Adobe products
Skill in the installation and maintenance of computer hardware and software
Skill in the training of end users in various software operations
Skill in the use of the City's report generating software
Skill in oral and written communication
Able to communicate orally in the English language with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems
Able to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar
Able to act independently and logically to implement policies of supervisor
Able to comprehend and make inferences from written material
Able to learn job-related material primarily through oral instruction and observation
Able to enter data or information into a PC or other keyboard device
Able to effectively manage multiple tasks at once
Able to maintain effective working relationships with co-workers and staff at all levels of the organization
High school diploma or equivalent required
Three (3) years direct experience in data analytics to include data management, data reporting and user administration for departmental or enterprise user systems
Minimum one (1) year experience developing and conducting employee training on applications
Must possess a valid Florida driver's license
Preferred
Associate's degree in computer sciences or data analytics training highly desired but not required
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase