NEOGOV · 5 months ago
IT Repair Agent - Student Employment
Chicago, IL
Internship
Hybrid
Intern
$16.60/hr - $16.60/hrNEOGOV is associated with Saint Xavier University, and they are seeking a student employment IT Repair Agent. This role is responsible for providing technical assistance to students, faculty, staff, and alumni by troubleshooting and resolving technical problems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Politely assist with technical support phone calls when on campus or respond to voicemails when working remotely
Create, monitor, and update tickets via Team Dynamix ticketing system for all voicemails, phone calls, or walk-ins
Assist with AV set up of campus events and equipment checkouts managed via Webcheckout reservation system
Ensure computer labs are cleaned and sanitized regularly
Assist in campus technology installations and deployments if working on campus
Assist with keeping computer software on campus (circulating laptops, installed computers, lab computers, etc.) up to date
Assist with maintenance and repairs to classroom and meeting space technologies such as projectors, doc cams, screens/displays, etc
Assist with updating and cataloging maintenance inventory (projector lamps, classroom technologies, etc.)
Document and follow through on all procedural processes
Regular, consistent, and punctual attendance for all assigned work shifts is required
Attend and participate in trainings
Adhere to the University and Information Technology Department Student Worker codes of conduct and Canvas training module
Other duties as assigned
Qualification
Required
MUST BE A STUDENT AT SAINT XAVIER UNIVERSITY
Must be Federal Work Study Eligible
Must Include a Resume and Cover Letter
Communication skills as agents need to be good listeners and good speakers
Attention to detail as agents must fully understand the scope of the incident and relay that in the ticket
Patience as agents may deal with clients who may have trouble communicating or understanding the technical aspect of their issue
Critical thinking as agents have to be able to understand what a person needs when coming to them with an incident
Problem solver as agents have to find solutions for the problems their clients bring to them
Microsoft Office experience
Excellent interpersonal and communication skills
Preferred
Technical experience preferred
Customer service experience preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase