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MedImpact Healthcare Systems, Inc. · 4 months ago

Director, Strategic Account Management-Health Plan/White Label

United States

Full-time

Hybrid

Director/Executive

$130K/yr - $234K/yr

10+ years exp

MedImpact Healthcare Systems, Inc. is a leading pharmacy benefit manager focused on improving healthcare value through innovative solutions. The Director of Strategic Account Management will oversee account executive development, manage client relationships, and ensure the delivery of quality products and services to clients in the health plan and white label sectors.

Health CarePharmaceutical

No H1B

Responsibilities

Manages Account Executive development of client-specific business plans focused on the client’s goals, performance expectations, growth in membership and profitability. Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers

Provides direction and management over Key and LAMP Account Management teams to monitor the quality of products and services being offered to the client. Trains new staff members and provides on-going coaching to existing Account Management teams

Optimizes potential for sustainable growth and profitability. Identifies and aligns required resources to achieve business goals in book-of-business

Develop and maintain solid business relationships with region’s clients at the executive and key decision-maker levels. Determines where to make 'focused investments' for each account

Utilizes financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption

Researches and analyzes market trends and competitive practices to ensure client strategy is placed in context of client’s industry and marketplace

Monitors client service continuum including proactive and reactive components. Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously. Performs 360o review of performance on account, from operational service delivery to relationship management. Identifies gaps and sources of corrective action to ensure milestones are met

Collaborates with leaders in Operations, IT, Health Services and the other Directors

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary

Qualification

Account ManagementHealth Benefits KnowledgeClient Relationship ManagementFinancial AnalysisConsultative SellingNegotiation SkillsOrganizational AgilityInterpersonal SkillsCommunication SkillsPresentation SkillsProblem SolvingTeam Leadership

Required

Bachelor's degree (Master's degree preferred)

Minimum of ten (10) years related experience

Eight (8) years of SME in respective area(s)

At least eight (8) years leading individual contributors, leaders, and leaders of leaders

Experience in the Self-Insured benefits arena

Experience with health plans/white label required

Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases

Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required

Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required

Good interpersonal skills, excellent communication, writing and presentation skills essential

Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management 'PBM' or other managed healthcare services

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Demonstrate competencies such as Business Acumen, Directing Others, Organizational Agility, Conflict Management, Drive for Results, Political Savvy, Customer Focus, Innovation Management, Strategic Agility, Decision Quality, Managerial Courage

Preferred

Master's degree

Knowledge of healthcare products and contracts preferred

Experience creating and delivering client presentations

Benefits

Medical / Dental / Vision / Wellness Programs

Paid Time Off / Company Paid Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Company

MedImpact Healthcare Systems, Inc.

Glassdoor2.8

MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.

Founded in 1989

San Diego, California, USA

1001-5000 employees