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Avelo Airlines · 5 months ago

Customer Service Crewmember - PT

New Haven, CT

Part-time

Hybrid

New Grad, Entry Level

$19/hr - $19/hr

Avelo Airlines is America’s first new airline in nearly 15 years, dedicated to providing affordable and reliable air travel. The Customer Service Crewmember will ensure a seamless travel experience for customers by assisting with check-in, boarding, and providing excellent customer service in a safe environment.

AerospaceAir TransportationPublic TransportationTravel

Responsibilities

Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems

Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance

Handles denied boarding and re-accommodation of customers

Communicates to customers regarding flight status and updates

Maintains error-free accuracy of data entry in company DCS system

Achieves zero customer satisfaction complaints

Contributes to station on-time performance

Attends and participates in safety briefings and meetings

Maintains knowledge of federal and company requirements and provide customer education to ensure compliance

Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures

Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed

Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner

Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers