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Feit Electric · 5 months ago

Information Technology Operations Manager

Pico Rivera, CA

Full-time

Onsite

Senior Level, Lead/Staff

$160K/yr - $185K/yr

10+ years exp

Feit Electric has been a leader in global lighting innovation for over 45 years, combining design and technology to create energy-efficient products. The IT Operations Manager will oversee core IT services, ensuring performance and reliability while implementing proactive standards and driving improvements in IT operations.

Consumer GoodsLightingManufacturing

Responsibilities

Define and monitor KPIs for network uptime, ticket resolution, patching cadence, M365 health, and system availability

Implement and maintain ITIL-based practices, including Incident, Change, and Configuration Management

Develop and enforce SOPs, runbooks, and support workflows; lead monthly operations reviews with metrics and exception reporting

Continually assess and enhance security posture across infrastructure and user endpoints

Plan and lead technical projects, including infrastructure upgrades, cloud migrations, security enhancements, and system integrations

Collaborate with internal stakeholders to define requirements, success criteria, and timelines; maintain project documentation and risk logs

Lead business continuity planning and disaster recovery preparedness, including risk mitigation and alternative communications strategies

Serve as SME for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune, Security & Compliance)

Drive M365 adoption and collaboration value across the business; respond to alerts and usage trends

Explore and implement AI tools that improve IT efficiency and service delivery

Partner with business units to identify AI opportunities in workflows, reporting, and support automation

Establish KPIs to measure AI adoption and impact on performance or cost reduction

Manage vendor relationships, contracts, SLAs, and escalations for ISPs, managed services, cloud platforms, and enterprise applications

Oversee licensing and subscription compliance for Microsoft, Adobe Creative Cloud, SQL Server, Windows Server, and more

Ensure timely support renewals for Meraki, Palo Alto, and other OEMs

Track IT spend and align purchase activity with budget targets and refresh cycles

Proactively seek service improvements and cost-saving opportunities through vendor analysis

Qualification

Microsoft 365 AdministrationITIL Service ManagementCybersecurityProject ManagementVendor ManagementAI ImplementationOperational GovernanceContinuous ImprovementCommunication Skills