Furman University · 5 months ago
Switchboard Operator
Greenville, SC
Full-time
Onsite
New Grad, Entry LevelFurman University is seeking a Switchboard Operator to provide professional telephone coverage for the University Switchboard and support University Police reception duties. The role involves greeting visitors, answering inquiries, and performing administrative tasks while ensuring a high level of customer service.
Higher Education
Responsibilities
Ensures that all University switchboard calls are handled expeditiously and in a courteous and professional manner. Answers general inquiries and routes telephone calls to the appropriate person or department
Serves as the first point of contact for University Police: greets visitors and provides customer service by resolving issues or referring them to the appropriate person or department; coordinate front-desk activities
Provides basic and accurate information in-person and via phone and email
Maintains department security by controlling access and follows all safety procedures
Trains switchboard relief operators in the proper procedures, customer service and etiquette of the University switchboard
Serves as, or assists communications dispatcher as needed
Assists with administrative and clerical support to the department as assigned
Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals
Performs other duties as assigned
Qualification
Required
Good interpersonal skills
Commitment to customer service
Ability to deal with emergencies in a timely and effective manner
Multitasking and stress management skills
Flexibility to work in shifts
Company
Furman University
Furman University is a school in Greenville.
Founded in 1826
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Mayes
Senior Associate AD - Chief Operating Officer, SWA
Jessica Moss
Business Development & Strategic Partnerships
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