Travelers · 5 months ago
Outside Auto Appraiser Trainee
United States
Full-time
Remote
Entry Level
$44K/yr - $73K/yr
1+ years expTravelers is a leading property casualty insurer with a strong commitment to customer service and community. The Outside Auto Appraiser Trainee position is designed to develop skills for investigating, evaluating, and resolving claims on lower value losses, requiring completion of training and effective communication throughout the claim process.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel
The on the job training includes practice and execution of the following core assignments:
Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file
Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible
Utilizes technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software
Establishes the physical damage claim value of assigned losses
Prepares and documents accurate vehicle damage appraisals, actual cash and replacement values according to applicable regulatory and corporate guidelines
When appropriate, negotiates with the repair facilities leveraging appropriate resources and achieve agreement on value including required payments
For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles
Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc
Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim
Physically inspect damage vehicle or review submitted appraisal to estimate damage utilizing technical expertise and information gathered to accurately deter fraud
Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible
Prepares and documents accurate vehicle damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines
Partners with the Auto Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, TIS, etc.)
Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response
Effectively manages work assignments and tracks savings and referrals
For claim types that meet the specific criteria as defined by Auto Product guidelines for complete claim handling (i.e. first notice of loss through the resolution/settlement and payment process) the following duties are concurrent with those listed above:
Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims
Conducts damage management including properly managing the repair process
Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage file inventory and bring the claim to resolution in a timely manner
Communicates claim damage assessment following negotiation of value with repair facilities
Obtains authorization to initiate payment to the customer/repair facility
Must secure and maintain company credit card required
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards
Perform other duties as assigned
Qualification
Required
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required
Valid driver's license - required
Preferred
Massachusetts Appraiser License is preferred however not required
Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
Hartford Business Journal
2026-01-17
PR Newswire
2026-01-16
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