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CACI International Inc · 5 months ago

Production Control Clerk (Case Assigner)

United States

Full-time

Remote

Mid Level

3+ years exp

CACI International Inc is a company focused on enhancing performance and financial goals through case management in accordance with national guidelines. The Production Control Clerk (Case Assigner) will manage new cases, extensions, and backlogs, while maintaining reports to identify outstanding leads and cases, and coordinating with various team members.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Notify Supervisor of weekly work schedule, which may need to be aligned with Region’s needs

Must be highly communicative with the Region Manager and Section Leads

Send Daily/Weekly reports/updates to Region Manager and/or SLs as requested

Analyze, schedule, and track TDYs. When sending a TDY to another region, receiving region will pull cases and sending region will complete profitability sheet and assign the cases

Manage all workload priorities, minimize workload and assignment inefficiencies, ensure priority ladder is being followed and Identify incorrect case assignment practices

Help identify hiring needs based on scheduling trends

Assist Section Leads with case assignments, work load capacities, and Assigned Completion Date (ACD) changes in a timely manner

Identify items that need to go to another area or need to be cancelled

Analyze workload trends and create managing strategies, reduce workload imbalances and improve overall regional performance

Work with other Case Assigners to coordinate assignments in overlapping areas, assist in times of surges or reduced case flow and general support, as required, to maintain a functional operational output

Mentor, Coach, and Train new Case Assigners

Analyze cause and effect solutions in Region’s/Business performance

Complete projects as assigned

Become Subject Matter Expert (SME) on all case assignment processes, reports, and systems

Work together as a team and coordinate activities and tasks within assigned region

Reach out to your peers or other departments and offer assistance when all daily duties have been completed or you are awaiting on action items

May be tasked with other duties, such as escorting visitors and supporting other departments

Qualification

Case ManagementAnalytical SkillsMicrosoft SuiteData AnalysisOrganizational SkillsCommunication SkillsInterpersonal SkillsProblem SolvingTeamwork

Required

Active Top Secret Clearance based on a T5

Minimum of an associates degree or equivalent

Minimum of three years' work experience with at least two recent years performed successfully in an administrative support role

Ability to operate efficiently in a multi-task environment and meet deadlines

Superior organizational skills

Ability to train and teach others

Excellent writing and communication skills

Ability to work as a team and independently

Thorough understanding of workload requirements

Strong analytical and problem solving skills

Ability to analyze problems and develop solutions

Familiarity with the financial operational aspects of the business and the region

Knowledgeable with the business workload priorities, timeliness parameters, region's challenges, and the DCSA handbook

Strong interpersonal skills

Ability to maintain a professional demeanor while performing work on the contract

Proficient in using computer applications such as Microsoft Suite, PIPS, and other IT platforms (ex. HighView)

Proficient in analyzing/extracting/manipulating data from Excel to drive performance

Proficient in operating standard office equipment such as telephones, fax machines, photocopiers, printers, scanners, and shredders

Ability to work evenings/weekends, when needed

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees