Encore Boston Harbor · 5 months ago
Executive Host - Domestic Asian Marketing
Las Vegas, NV, USA
Full-time
Onsite
Entry, Mid Level
2+ years expEncore Boston Harbor is a premier casino resort, and they are seeking a Domestic Asian Marketing Executive Casino Host. This role focuses on acquiring new players, providing exceptional service to guests, and enhancing player retention through personalized communication and relationship building.
GamblingGamingHospitalityHotelResorts
Responsibilities
Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams
Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships
Ensure that all guests are dealt with in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate
Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Red Card
Supports and assists in promoting new Red Card enrollments
Arrange reservations, transportation and accommodations for guests
Use sound judgment and make decisions in accordance with established comp and expense guidelines
Assist with player development events
Perform other related duties as required
Qualification
Required
High school diploma required
A minimum of two (2) years of previous experience as a casino host
Fluency in English and one of the following languages is required: Mandarin and/or Cantonese
Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel
Must be flexible regarding schedule with the ability to work varied days and times
Ability to communicate clearly and effectively in English (both in verbal and written form) in addition to the following languages: Mandarin and/or Cantonese
Possess a clear understanding of Asian culture
Outstanding customer service and communication skills for telemarketing and greeting guests
Ability to think independently in making real-time decisions to maximize guest service experience
Highly organized, self-motivated and detail oriented
Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions
Effective time management skills and ability to perform multiple tasks simultaneously
Must present well-groomed professional appearance at all times
Preferred
Additional education or related sales and marketing training preferred
Company
Encore Boston Harbor
Encore Boston Harbor is a hospitality company that provides gaming, gambling, and accommodations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Santon
Chief Financial Officer
Company data provided by crunchbase