Ipsos in US · 1 day ago
Technical Program Manager
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$165K/yr - $180K/yr
10+ years expIpsos is one of the world’s largest research companies, and they are seeking a Technical Program Manager to lead major incidents and manage cloud transformation projects. The role involves coordinating cross-functional teams, ensuring operational excellence, and driving alignment between cloud strategies and business goals.
Health CareMarket Research
Responsibilities
Lead and oversee end-to-end cloud transformation and migration projects, as well as modernization of traditional IT infrastructure
Provide technical leadership across multi-cloud and legacy data center environments
Ensure alignment between cloud/infrastructure strategies and broader business goals, timelines, and budgets
Drive operational excellence including incident, change, and problem management across cloud and on-prem environments
Manage and coordinate critical and high-severity incidents, ensuring prompt resolution and stakeholder communication
Oversee network architecture, data protection, backup & recovery, disaster recovery (DR) and business continuity (BCP) aspects
Collaborate with internal stakeholders and vendors to ensure seamless service and project delivery
Champion security principles in infrastructure and cloud solutions, ensuring compliance with organizational standards
Apply Site Reliability Engineering (SRE) principles to increase system stability and operational efficiency
Lead technical project execution using Scrum and Agile methodologies, support continuous improvement cycles
Use tools such as JIRA and ServiceNow for service management, project tracking, and collaboration
Act as a strategic partner to Finance, managing cloud and infrastructure spend and forecasting
Qualification
Required
10+ years of experience in IT, with a strong mix of cloud and traditional infrastructure experience
Strong experience with multi-cloud environments (AWS, Azure, GCP, Oracle Cloud)
Knowledge of traditional Infrastructure: Data center, on-prem servers, virtualization (VMware, Hyper-V), storage & backup solutions
Sound understanding of networking, firewalls, storage, backup/restore strategies, DR and BCP frameworks
Strong understanding of ITIL/ITSM processes; hands-on experience with JIRA and/or ServiceNow
Exposure to security standards and governance across infrastructure layers
Familiarity with SRE (Site Reliability Engineering) principles, CI/CD, and DevOps practices : Monitoring, observability, automation, reliability engineering
Experience working in Scrum and Agile environments with cross-functional engineering teams and stakeholders
Disaster Recovery & BCP: DR planning, recovery time objectives (RTO), recovery point objectives (RPO)
Networking & Security: TCP/IP, firewalls, VPN, security frameworks, vulnerability management
Knowledge of JIRA and ServiceNow
Proven ability to manage critical incident response and operational crises
Excellent interpersonal skills
Strong written/verbal communication and documentation skills; adept at stakeholder engagement at all levels
Strong financial acumen related to budgeting, forecasting, and optimizing infrastructure/cloud spend, cost optimization
In addition to cloud and infrastructure depth, they must possess a strong understanding of networking, backup, disaster recovery (DR), business continuity planning (BCP), security best practices
Experience managing large-scale hybrid migrations and infrastructure transformation programs
Vendor & Stakeholder Management: Internal collaboration and third-party oversight
Crisis Management: High-severity incident resolution and RCA
Ability to work in an international environment
Preferred
Certifications (Preferred): AWS/Azure Architect, ITIL v4, PMP, CISSP, Scrum Master
Benefits
Generous PTO
Healthcare plans
Wellness benefits
Flexible workplace policy
Company
Ipsos in US
In our world of rapid change, the need for reliable information to make confident decisions has never been greater.
5001-10000 employees
H1B Sponsorship
Ipsos in US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2016-11-11Acquired
Leadership Team
Stephanie Bannos-Ryback
EVP, Head of Experience Service Lines
Recent News
Canadian News Wire
2022-12-06
2022-05-22
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