Built · 2 days ago
Associate Director, Solutions Consultants - CRE Deal Management
United States
Full-time
Remote
Mid, Senior Level, Lead/Staff
$180K/yr - $225K/yr
7+ years expBuilt is an AI-powered platform transforming real estate financing, development, and management. The Associate Director, Solutions Consultants will lead a team focused on onboarding Built’s Lender clients, ensuring efficient and effective integration of the company’s technology to meet client needs.
Commercial LendingConstructionFinancial ServicesFinTechLendingSaaS
Responsibilities
Lead and Manage the Onboarding Team: Oversee a team of CRE and CLA Solutions Consultants, guiding them to deliver exceptional onboarding experiences. Ensure the team is understands and executes the onboarding strategy
Client Interface and Relationship Management: Act as a senior point of contact for key clients during the onboarding phase. Build strong relationships with clients, understand their needs, and ensure those needs are met through tailored onboarding solutions
Onboarding Process Design: Develop and continuously improve upon the onboarding process to align with client needs and accelerate time to value
Team Development and Training: Mentor and train team members on best practices, new product features, and effective client communication strategies. Foster a collaborative environment that encourages continuous learning and improvement
Metrics-Driven Success: Define, track, and execute against performance metrics, including: Time to Value, ARR onboarded, CSAT, team utilization, and more
Cross-Functional Leadership: Collaborate with product, sales, and customer success teams to ensure the onboarding process is integrated with the broader client journey. Advocate for necessary platform enhancements to meet client needs
Qualification
Required
7+ years of experience in the Commercial Real Estate (CRE) Finance Industry
3+ years of experience in FinTech or SaaS project management
Proven experience leading and managing a team, particularly in client onboarding or similar customer-facing roles
Strong interpersonal and relationship-building skills with a focus on client satisfaction
Ability to drive process improvements and adapt to changing client needs
Excellent communication and leadership skills, with the ability to mentor and guide team members
Strong problem-solving abilities with a proactive approach to overcoming obstacles
Benefits
Equity
Top-notch medical, dental and vision coverage
Unlimited PTO policy
Uncapped vacation
Health, dental & vision insurance
401k with match and expedited vesting
Robust compensation package, including equity in the form of stock options
Flexible working hours
Paid family leave
ERGs & Mentorship opportunities
Learning grant program to support ongoing professional development
Company
Built
Built is an AI-powered financial operations platform for the real estate and construction industries.
201-500 employees
H1B Sponsorship
Built has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$312.69MKey Investors
CitiTCVAddition
2023-04-13Series Unknown
2022-07-13Private Equity· $23.62M
2021-09-30Series D· $125M
Leadership Team
Chase Gilbert
CEO
Andrew Sohr
Co-Founder
Recent News
Business News
2025-11-08
Company data provided by crunchbase