Brown Insurance Services Inc. · 5 months ago
Personal Lines Customer Service Representative P&C INSURANCE
Seminole, FL
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yrBrown Insurance Services Inc. is a family-owned agency in Florida celebrating over 50 years of service. They are seeking a Personal Lines Customer Service Representative to serve as the primary point of contact for clients, process policy changes, and provide support throughout the claims process.
Financial ServicesInsuranceRisk Management
Responsibilities
Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy
Process policy changes, and additions to meet clients' evolving coverage needs
Assist clients with insurance policy renewals and rewrites
Obtain quotes and coverage options for new policies and policy amendments based on client's needs
Review policy with clients
Handle policy cancellations and reinstatements while following company guidelines and regulations
Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
Maintain accurate data entry in our management system
Educate clients on various personal insurance products, coverage options, and risk management strategies
Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery
Qualification
Required
High school diploma or equivalent
Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry
Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance
Familiarity with insurance policy terms, coverage types, and industry regulations
Communicate effectively with clients, team members, and insurance carriers
Strong problem-solving skills and the ability to address client concerns with empathy and professionalism
Detail-oriented with exceptional organizational and time-management abilities
Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush
Ability to multitask and manage multiple priorities
Active 4-40, 20-44, 2-20 License
Preferred
Prior experience
Benefits
Competitive commission structure
PTO included
Health Insurance – Employer pays majority for the primary insured
Dental/Vision/Aflac Available – Employee cost
401k After 12 Months - Employer 4% match
Company
Brown Insurance Services Inc.
Since 1975, Brown Insurance Services has delivered quality insurance solutions.
Founded in 1975
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase