Apply on Employer Site

Galderma · 5 months ago

Associate Director, Access Coordinator, Engagement & Strategy– Nemluvio

Boston

Full-time

Onsite

Entry, Mid, Senior Level, Lead/Staff

3+ years exp

Galderma is a leading dermatology company committed to delivering exceptional patient support experiences. The Associate Director will support the Field Access Manager team by coordinating messaging and materials for access coordinators, developing training content, and ensuring alignment with brand strategies and compliance across all access touchpoints.

Responsibilities

Translate brand strategies for the access coordinator audience into field-ready tools, training, and messaging for the FAM team

Create strategy, messaging and resources for biologic/access coordinators that is aligned and supports brand messages

Develop and maintain initial onboarding and ongoing training materials for FAMs, ensuring alignment with brand and access strategy

Partner with Market Access and Patient Services to ensure consistent, compliant messaging across all access touchpoints

Ensure that FAM and Account Managers have a consistent enrollment direction for offices with a clear branded message, setting clear expectations to ensure cohesion with customers

Create and update training decks, FAQs, objection handling guides, and field reference tools

Monitor and incorporate market trends, policy changes, and reimbursement updates into training content and field communications; partner with market access marketing to streamline and focus field messaging on all field messages

Facilitate training sessions, workshops, and field huddles to reinforce key access topics

Serve as a liaison between FAMs and brand marketing teams with partnership across Market Access and Patient Services and other functions

Collaborate with Patient Services and Access Marketing to ensure FAMs are equipped to communicate program offerings and support pathways

Partner with Compliance and Legal to ensure all materials meet regulatory standards

Identify opportunities to appropriately expand messaging beyond FAMs and across the sales team for cohesive customer interactions

Gather and synthesize field feedback to inform strategy, training needs, and resource development

Track utilization and effectiveness of training materials and recommend improvements

Support pull-through initiatives and access-related KPIs partnering with Market Access and Patient Services

Qualification

Market access experiencePatient services knowledgeReimbursement understandingTraining developmentCross-functional collaborationProject managementCommunication