ENC - ElDorado National California Inc. ยท 2 days ago
Customer Service Representative I
Riverside, CA
Full-time
Onsite
Entry Level
$18/hr - $25/hr
2+ years expElDorado National California Inc. is seeking a Customer Service Representative I to provide outstanding customer support. This role involves responding to inquiries, processing orders, resolving issues, and maintaining positive relationships with customers.
FinanceIndustrialManufacturingTransportation
Hiring Manager
Kavita Patel
Responsibilities
Respond promptly to customer inquiries via phone, email, or in person
Process customer orders and returns accurately and efficiently
Maintain up-to-date knowledge of products, services, and policies
Document customer interactions, transactions, comments, and complaints in the CRM system
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Escalate complex issues to appropriate departments or management when necessary
Follow up to ensure resolution and customer satisfaction
Support billing and account questions and provide documentation as needed
Participate in training sessions and team meetings to maintain service standards
Monitor open issues and follow through to ensure resolution and customer satisfaction
Qualification
Required
Excellent verbal and written communication skills
Strong interpersonal and active listening skills
Ability to manage multiple tasks and work in a fast-paced environment
Proficient with Microsoft Office Suite and CRM systems
Strong problem-solving skills and attention to detail
Ability to remain calm and professional when handling challenging situations
High School diploma or equivalent required
Preferred
Associate or bachelor's degree preferred
2+ years of customer service experience in a corporate or call center environment preferred
Company
ENC - ElDorado National California Inc.
Founded in 1975, ENC (ElDorado National - California) is a leading U.S.
201-500 employees
H1B Sponsorship
ENC - ElDorado National California Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageRecent News
2024-10-18
Company data provided by crunchbase