The Pokémon Company International · 5 hours ago
Automated Retail Technical Operations Engineer
Redmond, WA
Full-time
Hybrid
Senior Level
$105K/yr - $157K/yr
5+ years expThe Pokémon Company International is a subsidiary of The Pokémon Company in Japan, responsible for brand management and marketing outside of Asia. As an Automated Retail Technical Operations Engineer, you will ensure the seamless operation of the vending machine network by providing expert-level troubleshooting and collaborating with various stakeholders to resolve complex issues.
Entertainment
Responsibilities
Collect, analyze, and interpret machine performance data to uncover trends, root causes, and opportunities for proactive maintenance and innovation
Support the integration and continuous improvement of key systems (e.g., Salesforce CRM, Kiosk 360)
Enhance data flow, user experience, and operational efficiency across platforms
Implement and refine proactive monitoring strategies to identify and address potential machine problems before they impact service
Identify and implement improvements, automation opportunities, and efficiency gains within the support function
Develop and maintain comprehensive documentation and training materials to empower the support team and field technicians
Monitor and maintain the performance of our nationwide kiosk network
Lead remote diagnostics and resolution of complex technical issues to minimize downtime and maximize customer satisfaction
Manage escalated and complex support tickets with a focus on resolution speed and technical accuracy
Partner with software and field vendors to resolve complex issues and advocate for product enhancements
Qualification
Required
Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise preferably within the automated retail, vending machine industry, or technology-based company
In-depth knowledge of vending machine technology, hardware, software, and networking such as UPS, switches, hubs, etc
Strong data analysis and reporting skills using tools like Power BI or Tableau
Proven track record of working effectively on cross-functional teams and collaborating with vendors
Advanced proficiency in using remote diagnostic and troubleshooting tools
Experience with Microsoft Azure environments, Windows domains, and InTune remote PC configuration and management to create solutions and streamline processes
Preferred
Experience with process automation and scripting is a plus
Benefits
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.
Company
The Pokémon Company International
Join one of the most popular children’s entertainment properties in the world! The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
1001-5000 employees
H1B Sponsorship
The Pokémon Company International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Leon Suh
Chief Financial Officer
Cameron Meyer
Brand Services Partner
Company data provided by crunchbase