Padmore Global Connections ยท 5 months ago
Help Desk Support
United States
Full-time
Remote
New Grad, Entry Level
$28/hr - $28/hrPadmore Global Connections is seeking a Help Desk Support professional to assist with software-related issues in the Child Welfare sector. The role involves providing comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS), ensuring user guidance for accurate data entry, and managing software security tasks.
Information Technology & Services
Responsibilities
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation
Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences
Maintain, organize and track documentation related to software systems effectively
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities
Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support
Qualification
Required
Proficient listening abilities
Capacity to write clearly and succinctly tailoring information for diverse audiences
Ability to maintain, organize and track documentation related to software systems effectively
Robust understanding of the functionalities of the Statewide Automated Child Welfare Information System (SACWIS)
Well versed in the data relationships within SACWIS applications
Understanding and support of child welfare policies, procedures and practices
Ability to assist users in documenting federal Title IV-FC requirements
Ability to assist users in documenting Adoption and Foster Care Analysis and Reporting System (AFCARS) requirements
Ability to assist users in documenting National Child Abuse and Neglect Data System (NCANDS) requirements
Management of software security tasks, including creation and maintenance of user profiles, ID, and passwords
Delivery of software support to both internal and external clients via telephone, email and Microsoft Teams
Ability to analyze and troubleshoot customer inquiries regarding software applications
Effective communication with both technical and non-technical stakeholders
Adherence to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support
Company
Padmore Global Connections
Padmore Global Connections LLC (PGC) is a premier provider of cutting-edge technology and project management solutions with locations in North Brunswick NJ, Medford MA, Herndon VA and Monroe NC.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Eric Ayim, B. Acc., PMP
CFO & Co-Founder
Company data provided by crunchbase