Cvent ยท 3 days ago
Senior Architect
McLean, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCvent is a leading meetings, events, and hospitality technology provider, seeking a Senior Architect to enhance their data and process infrastructure. This role involves designing data architecture, optimizing workflows, and integrating AI solutions to improve client services and business outcomes.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Support the design, implementation, and maintenance of the data architecture underpinning client services platforms, ensuring data integrity, accessibility, and security across all customer touchpoints
Help define and track key metrics to measure the impact of data and process initiatives on business outcomes such as CSAT, onboarding speed, efficiency, and cost reduction
Collaborate with engineering and product teams to ensure comprehensive instrumentation in the codebase, capturing all relevant client interaction and operational data for actionable insights
Lead process orchestration initiatives, integrating and optimizing workflows across platforms such as Rudderstack, Salesforce, Gainsight, Avaamo, and Staircase AI
Evaluate and help integrate AI-driven solutions for support automation, customer health scoring, and workflow optimization, driving continuous improvement in efficiency and customer outcomes
Develop and maintain scalable data models and pipelines that support real-time insights, proactive interventions, and personalized client experiences
Utilize advanced HTML and Java skills to deliver custom design work, enabling tailored user interfaces and experiences as required by business needs
Serve as a technical subject matter expert for data structure, process automation, and AI adoption within Client Services, providing guidance to cross-functional teams
Support the establishment and enforcement of best practices for data governance, quality, and compliance in all client services operations
Qualification
Required
Proven experience (10+ years) in data architecture, process automation, and technical roles, ideally within a SaaS or technology-driven client services environment
Advanced technical engineering and data science skills, including hands-on experience with data modeling, APIs, workflow automation, and AI/ML integration
Deep understanding of data structures, APIs, and instrumentation best practices
Demonstrated experience with modern client services, technology stacks, and AI platforms (e.g., chatbots, customer intelligence, workflow automation)
Proven track record of implementing complicated integrations
Strong proficiency in HTML and Java, with a track record of delivering custom design and user experience solutions
Proven ability to integrate systems to enable user segmentation and curated experiences from CDP to PX
Strong analytical, problem-solving, and process optimization abilities
Ability to translate business needs into scalable, high-impact technical solutions that deliver measurable ROI
Experience working with cross-functional teams and managing multi-stakeholder projects
Excellent communication and stakeholder management skills, with the ability to influence across the organization
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
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