Setpoint Integrated Solutions, Inc. · 1 day ago
Account Manager III
La Porte, TX
Full-time
Hybrid
Senior Level
6+ years expSetpoint Integrated Solutions, Inc. is seeking an Account Manager III to drive and coordinate sales within assigned accounts. The role involves building relationships with key contacts, promoting the company's products and services, and implementing account strategies to enhance customer retention and market share.
Information TechnologyManufacturingSoftware
Responsibilities
Responsible for the direct day to day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
Develops and maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
Participate in OEM training classes to understand technical differentiators of our OEM product offerings
Complete customer survey reports for all meaningful customer touchpoints. (Meaningful defined as a touchpoint with a primary customer requiring action items or follow up requirements)
Regularly meets with Sales Director and Operational stakeholders to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
Using the available data - develop, maintain, and implement an account strategy and plan with sales management
Schedules and completes proactive customer calls and visits capturing key information, working with OEM partners on a regular basis
Identify capital projects, maintenance outages, and other spending events early and alert appropriate personnel
Partners with the operations team, when needed, to address customer services issues
Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities
Assure delivery of total customer care
Create and maintain customer trust in the company as a quality, value-added, solutions provider
Demonstrated ability to meet Level I and II capabilities
Mastered product knowledge and presentation skills at the product expert level
Demonstrated at a high level ability to partner with OEM representatives solidifying company relationship
Mastery ability to perform and train all aspects of VK Viewer Software including capability and compatibility
Mastery ability to present entire PP platform including Technical aspects
Mastery ability to Present application justification utilizing ASME requirements and API recommended practices
Mastery ability to Present dynamics of repair processes utilizing NB Part 4 requirements
Proficient in diagnostic signature interpretation – SVI II AP and ValScope standalone diagnostics
Proficient in live demonstration of Valve Aware online diagnostic control valve monitoring
Proficient in Presenting Masoneilan control valve platform for Refinery applications
Proficient in digital integration with Plant Asset Management system and Distributed Control System
Proficient in Digital Positioner Live Tuning
Demonstrated on a regular basis the ability to win at higher price and/or obtaining preferential pricing from OEMs due to brand promotion and specification
Mastery ability to perform and train all aspects of VK Viewer Software including capability and compatibility
Mastery ability to Present and train lower tiers to company processes and tools including Google Suite, Tableau, and VuPoint as well as manufacturer sites including Channel Connect and CDC.com resources and training tools
Mastery Account Ownership with ability to project future opportunities for growth, coverage of all applicable personnel and complete understanding of processes from manufacturing to purchasing to invoicing
Mastery ability to Present growth business plan, forecast, and execution strategy data to the company. Must utilize company tools and intimate knowledge of plant, plant forecast, competitive threats, and risk
No supervision required, capable of training and mentoring
Qualification
Required
Responsible for the direct day to day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
Develops and maintain a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
Participate in OEM training classes to understand technical differentiators of our OEM product offerings
Complete customer survey reports for all meaningful customer touchpoints. (Meaningful defined as a touchpoint with a primary customer requiring action items or follow up requirements)
Regularly meets with Sales Director and Operational stakeholders to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
Using the available data - develop, maintain, and implement an account strategy and plan with sales management
Schedules and completes proactive customer calls and visits capturing key information, working with OEM partners on a regular basis
Identify capital projects, maintenance outages, and other spending events early and alert appropriate personnel
Partners with the operations team, when needed, to address customer services issues
Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities
Assure delivery of total customer care
Create and maintain customer trust in the company as a quality, value-added, solutions provider
Demonstrated ability to meet Level I and II capabilities
Mastered product knowledge and presentation skills at the product expert level
Demonstrated at a high level ability to partner with OEM representatives solidifying company relationship
Mastery ability to perform and train all aspects of VK Viewer Software including capability and compatibility
Mastery ability to present entire PP platform including Technical aspects
Mastery ability to Present application justification utilizing ASME requirements and API recommended practices
Mastery ability to Present dynamics of repair processes utilizing NB Part 4 requirements
Proficient in diagnostic signature interpretation – SVI II AP and ValScope standalone diagnostics
Proficient in live demonstration of Valve Aware online diagnostic control valve monitoring
Proficient in Presenting Masoneilan control valve platform for Refinery applications
Proficient in digital integration with Plant Asset Management system and Distributed Control System
Proficient in Digital Positioner Live Tuning
Demonstrated on a regular basis the ability to win at higher price and/or obtaining preferential pricing from OEMs due to brand promotion and specification
Mastery ability to perform and train all aspects of VK Viewer Software including capability and compatibility
Mastery ability to Present and train lower tiers to company processes and tools including Google Suite, Tableau, and VuPoint as well as manufacturer sites including Channel Connect and CDC.com resources and training tools
Mastery Account Ownership with ability to project future opportunities for growth, coverage of all applicable personnel and complete understanding of processes from manufacturing to purchasing to invoicing
Mastery ability to Present growth business plan, forecast, and execution strategy data to the company. Must utilize company tools and intimate knowledge of plant, plant forecast, competitive threats, and risk
No supervision required, capable of training and mentoring
Proficient with computer software tools including but not limited to: emails, appointment setting, spreadsheets, and tableau dashboards
Years of industry-specific, customer-facing sales experience: 6+
Book of Business: $4m+
Bachelor's Degree in Engineering, Business, Marketing, Sales, or related field or equivalent experience preferred
TWIC Card preferred or must be able to obtain
Focus on safety and Team player
Strong desire to succeed and promote new business
Highly organized and Effective time-management
Strong interpersonal, communication, technical, and presentation skills
Ability to build strong customer relationships quickly
Clear background check within the company and customer requirements
Must be able to pass drug & alcohol screening
Lifting up to 25 pounds
Bending, stooping, ability to stand for extended periods of time
Must be able to travel and have a clean driving record in accordance to company driving guidelines
Preferred
Bachelor's Degree in Engineering, Business, Marketing, Sales, or related field or equivalent experience preferred
TWIC Card preferred or must be able to obtain
Company
Setpoint Integrated Solutions, Inc.
Setpoint Integrated Solutions is an industrial automation company that provides process solutions and products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marie Magee
ACCOUNTS PAYABLE CLERK
Romona Kahey
SERVICE COORDINATOR ASSISTANT & ADMIN SUPPORT
Recent News
St. Charles Herald Guide
2023-03-14
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