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American Heritage Credit Union · 5 months ago

Full-Time -PAT Member Service Representative I - NE Philadelphia

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

American Heritage Credit Union is a $5 billion Credit Union seeking Full-Time PAT Member Service Representatives for their Contact Center. The role involves performing routine member transactions and providing efficient service while identifying cross-sell opportunities to meet members' financial needs.

Financial Services

Responsibilities

Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)

Identifies cross-sell opportunities and cross-sells services to members

Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers

Perform account review

Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member

Qualification

Cash HandlingCustomer ServiceCredit Union ExperienceFlexibilityProblem Solving

Required

Must have prior Cash Handling, Customer Service experience required

Must be flexible and available to work Contact Center hours of operation: Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m

Preferred

Previous Credit Union/Banking experience a plus

Benefits

401(k) with a generous company match

Company

American Heritage Credit Union

American Heritage Credit Union is a member-owned financial cooperative with more than $5 billion in assets serving more than 800 Workplace Partners and more than 325,000 members, with more than 35 locations across Philadelphia, Bucks, Chester, Montgomery, Delaware, and Camden Counties.

Founded in 1948