Hightouch · 2 days ago
Technical Account Manager
United States
Full-time
Remote
Senior Level
$160K/yr - $230K/yr
5+ years expHightouch is a modern AI platform for marketing and growth teams, seeking a Technical Account Manager to connect with their largest Fortune 5000 customers. The role involves overseeing the customer journey, ensuring successful onboarding, and maximizing customer adoption of the Hightouch platform.
CRMDeveloper PlatformSaaS
Responsibilities
As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
Qualification
Required
5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Benefits
Meaningful equity compensation in the form of ISO options
Early exercise
10-year post-termination exercise window
Company
Hightouch
Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
201-500 employees
H1B Sponsorship
Hightouch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$182.2MKey Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M
Leadership Team
Kashish Gupta
Co-Founder and Co-CEO
Tejas Manohar
Cofounder and Co-CEO
Recent News
MarTech
2025-12-04
2025-11-15
Destination CRM
2025-11-15
Company data provided by crunchbase