Hightouch · 1 month ago
Technical Account Manager, Enterprise (West)
United States
Full-time
Remote
Senior Level
$200K/yr - $250K/yr
5+ years expHightouch is an Agentic Marketing Platform that empowers marketing teams to leverage data and AI for business growth. As a Technical Account Manager, you will serve as the bridge between Hightouch and its largest Fortune 5000 customers, overseeing their journey from onboarding to increased adoption while ensuring they fully utilize the platform.
Artificial Intelligence (AI)Enterprise SoftwareBig DataSoftwareMarketingSaaSAgentic AICRMData IntegrationDeveloper Platform
No H1B
Responsibilities
As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
Qualification
Required
5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Benefits
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
Company
Hightouch
Hightouch is an agentic marketing platform that utilizes a Composable Customer Data Platform (CDP) to enhance marketing efforts.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$332.2MKey Investors
Bain Capital Ventures,Goldman SachsSapphire VenturesBain Capital Ventures
2026-04-29Series D· $150M
2025-07-29Series C· $10M
2025-02-18Series C· $80M
Leadership Team
Kashish Gupta
Co-Founder and Co-CEO
Tejas Manohar
Cofounder and Co-CEO
Recent News
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