City Wide Facility Solutions · 5 months ago
Director of Operations
Camp Hill, PA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCity Wide Facility Solutions is the nation's leading management company in the building maintenance industry, seeking a Director of Operations to join their successful team. In this role, you will manage and lead a team of Facility Service Managers while achieving financial goals and maintaining client relationships.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients
Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered
Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers
Develop and maintain positive client relationships and achieve client retention above 90%
Develop and maintain impactful, professional relationships vendors and Independent Contractors
Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work
Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services
Responsible for participating in all new client starts for duration of new start
Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM
Responsible for people development - ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees
Work in the field with FSMs each week and participate as backfill to the FSM as needed
Travel within market, up to 50%
Qualification
Required
5+ years experience in a sales, account management or operations role with increased responsibility
Demonstrated track record of success managing a sales and/or account management team
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Relationship Building - Ability to effectively build relationships with customers and co-workers
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
Time Management - Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question. Don't spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks
Organization - Have everything labeled and in its place
Professional Demeanor - Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone
Aptitude - Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the 'big picture' and prioritize your work accordingly. Ask why we do things so that you can improve the system
Conflict Resolution - Ability to deal with others in an antagonistic situation
Benefits
Competitive compensation and benefits
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
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