Verint · 1 day ago
Platform Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
$100K/yr - $140K/yr
10+ years expVerint is dedicated to enhancing customer engagement and workforce productivity through CX Automation. The Platform Consultant role focuses on leveraging the Verint Open CCaaS platform to build relationships with C-suite executives, drive ROI discussions, and educate stakeholders on the platform's capabilities.
Computer Software
Hiring Manager
Barbara Sher-Steneck
Responsibilities
Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience
Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success
Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI
Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center
Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams
Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform
Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge
Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform
Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem
Identify white spaces in customer accounts and drive closure of opportunities
Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends
Qualification
Required
Bachelor's Degree or equivalent work experience
Five (5) to Seven (7) years' of experience in AI and Data Science
10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner
Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition
Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers
Knowledge of contact center solutions is an advantage
Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs
Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake
Strong networking abilities
Strong analytical and critical thinking skills
Excellent customer service and leadership skills
Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives
Travel approximately 30-50%
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
The ability to obtain the necessary credit line required to travel
Company
Verint
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.
5001-10000 employees
H1B Sponsorship
Verint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (3)
2022 (10)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Dan Bodner
CEO
Rob Scudiere
Chief Technology Officer
Recent News
TradingView
2024-04-05
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