Apply on Employer Site

Williams-Sonoma, Inc. · 5 months ago

Assistant Manager - Operations, Full-Time, Tuscan Village, West Elm

17 Via Toscana, Salem, NH, 03079, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Williams-Sonoma, Inc. is committed to enhancing the quality of customers' lives at home, and they are seeking an Assistant Manager for OMNI Operations. In this role, you will drive sales and ensure profitability through effective management of in-store order fulfillment and support the management team in delivering World-Class service while maintaining a positive work environment.

Retail

No H1B

Responsibilities

Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)

Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed

Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment

Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)

Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training

Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Qualification

Omni channel fulfillmentRetail sales experienceLeadership skillsCritical thinkingCommunication skillsTime managementOrganizational skills

Required

Excellent communication, organization and leadership skills

Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner

Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

Ability to independently lead self and others to achieve results

2-3 years of previous retail sales experience or management experience in a customer service related field

Omni channel fulfillment experience a plus!

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business

Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday)

Associates must be available for annual inventory and entire holiday season (November and December)

Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday)