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HomeServices of America · 1 day ago

Customer Service Representative (Insurance)

Fredericksburg, VA

Full-time

Onsite

Entry Level

2+ years exp

HomeServices of America is seeking a Customer Service Representative to provide day-to-day service and support to new and existing clients. The role involves advising clients on insurance coverage, handling claims and billing inquiries, and supporting sales programs to enhance business strategy and profitability.

FinanceReal EstateReal Estate Brokerage

Diversity & Inclusion

Responsibilities

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)

Research and answer calls from clients, underwriters and third parties

Advise clients regarding insurance coverage and risk management issues

Process policy changes and cancellations

Handle claims and billing inquiries

Foster and maintain good working relationships with insurance companies and underwriters

Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)

Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Qualification

PropertyCasualty LicenseInsurance agency operationsPersonal lines insurance productsAnalytical skillsCommunication skillsRisk assessment techniquesProblem-solving skillsTime management skillsOrganizational skills